Where is my order?

Once your order has been dispatched, you'll receive a shipping confirmation email from us. This email contains:

• Your Royal Mail tracking number
• A direct tracking link — simply click it to follow your parcel in real time on the Royal Mail website

Track with Royal Mail

If you have your tracking number to hand, you can track your parcel directly on the Royal Mail website:

Track your parcel on Royal Mail →

Enter your tracking number (usually starting with two letters, followed by eight digits and ending in GB, e.g. AB123456789GB) into the Royal Mail tracking tool.

Check your order status

You can also view your full order details — including tracking information — by visiting your order status page. The link to your personal order status page is included in every order confirmation and shipping email we send you.

Haven't received a dispatch email yet?

Orders are typically dispatched within 1–3 working days. Please check your spam or junk folder in case your email was filtered. If it has been longer than 3 working days and you haven't heard from us, please get in touch and we'll be happy to help.

Still need help?

Our team is here for you. Contact us and we'll look into your order straight away.